Companies With Great Customer Service in Canada

How often have you changed your mind about buying something or have taken your business elsewhere because you received poor customer service? According to a study by Accenture, 49 per cent of Canadians have done just that in the past year.

Where could you find great customer service in Canada, then? Market research experts J.D. Power rated several Canadian companies, mainly in the automotive, finance and insurance industries, to find out how they fared with consumers. These are the companies rated the best.

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1. Lexus

J. D. Power’s Canadian Customer Service Index Long Term (CSI-LT) Study for 2015 found that Lexus offers the best customer service in the automotive industry. The company scored an ‘among the best’ rating in five of six ratings factors and one ‘better than most’ rating.

NAPA AUTOPRO

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2. NAPA AUTOPRO

In one ratings factor in the CSI-LT Study, NAPA AUTOPRO scored an ‘among the best’. The company also got a ‘better than most’ in four ratings factors and an ‘average’ in one.

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3. Tangerine

Tangerine scored the highest in the Canadian Retail Banking Customer Satisfaction Study for 2015, in the categories for both the Big 5 and Midsize Banks. The bank scored an ‘among the best’ in five of six ratings factors but got a below average score for its facilities.

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4. RBC Royal Bank

In the category for the Big 5 banks in the Canadian Retail Banking Customer Satisfaction Study, RBC Royal Bank got two ‘among the best’ ratings, one ‘better than most’ and five ‘average’ ratings.

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5. ATB Financial

Among midsize banks, ATB Financial got two ‘among the best’ ratings, one ‘better than most’ and four ‘average’ ratings in the Canadian Small Business Banking Customer Satisfaction Study.

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6. TD Canada Trust

In the 2014 Canadian Small Business Banking Customer Satisfaction Study, TD Canada Trust scored an impressive ‘among the best’ rating in seven of the nine ratings factors, as well as two ‘better than most’ ratings.

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7. Scotiabank

Scotiabank also fared well in the Canadian Small Business Banking Customer Satisfaction Study, with four ‘among the best’ ratings. The bank scored a further three ‘better than most’ ratings and one ‘average’ but was rated below average for its banking fees.

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8. Intact Insurance

Intact Insurance came out on top in the 2015 Canadian Auto Claims Satisfaction Study, with three ‘among the best’ ratings and three ‘better than most’ ratings.

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9. State Farm

While The Co-operators and Belairdirect had higher scores in the Canadian Auto Claims Satisfaction Study, State Farm got two ‘better than most’ ratings. The company scored an ‘average’ in the remaining five ratings factors.

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10. The Co-operators

The Co-operators did well in the 2015 Canadian Auto Claims Satisfaction Study but also won in the Alberta, Atlantic and Ontario regions in the 2016 Canadian Auto Insurance Customer Satisfaction Study.

The Personal

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11. The Personal

In the 2016 Canadian Auto Insurance Customer Satisfaction Study, The Personal scored highest in the Quebec region, with ‘among the best’ ratings in all six ratings factors.

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12. Promutuel

In the Alberta, Atlantic and Ontario regions in the Canadian Auto Insurance Customer Satisfaction Study, companies like Belairdirect, State Farm and Intact Insurance did well. Promutuel was one of the top companies in Quebec, though, with one ‘among the best’ and five ‘better than most’ ratings.

Industrial Alliance

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13. Industrial Alliance

Another company that fared well in Quebec in the Canadian Auto Insurance Customer Satisfaction Study was Industrial Alliance, with four ‘better than most’ and one ‘average’ rating.

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14. Belairdirect

Belairdirect won the awards for the Atlantic/Ontario and Quebec regions in the 2016 Canadian Home Insurance Customer Satisfaction Study.

RBC Insurance

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15. RBC Insurance

Even though The Co-operators and Intact Insurance had higher scores in the Atlantic and Ontario regions in the Canadian Home Insurance Customer Satisfaction Study, RBC Insurance scored one ‘among the best’ and four ‘better than most’ ratings.

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16. Desjardins General Insurance

For the Quebec region in the Canadian Home Insurance Customer Satisfaction Study, Desjardins General Insurance scored two ‘among the best’ ratings and four ‘average’ ratings. This put the company on par with Promutuel and Intact Insurance.

La Capitale

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17. La Capitale

Another company that fared well in Quebec in the Canadian Home Insurance Customer Satisfaction Study was La Capitale, with two ‘among the best’ and three ‘average’ ratings. The company rated below average for how customers rated their claims experience, though.

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18. BCAA

In the Canadian Home Insurance Customer Satisfaction Study, BCAA was ahead of its competitors in the Western region, with ‘among the best’ ratings in five ratings factors.

Alberta Motor Association

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19. Alberta Motor Association

For the Western region, Alberta Motor Association scored two ‘among the best’ and three ‘better than most’ ratings in the Canadian Home Insurance Customer Satisfaction Study.